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Shipping & Delivery Policy – Action Geek

At Action Geek, we strive to provide reliable and timely delivery of your favorite anime merchandise, including action figures, desk models, keychains, posters, and more. This Shipping & Delivery Policy explains how we handle shipping, delivery timelines, charges, and support to ensure a smooth experience for our customers across India.

1. Shipping Coverage & Serviceable Locations

  • Action Geek ships to all locations within India.

  • Currently, we do not offer international shipping.

  • Delivery availability may vary depending on specific product sizes or restrictions in certain regions.

2. Order Processing Time

  • Orders are typically processed within 1-2 business days after confirmation of payment.

  • Processing time may increase during peak seasons, promotional sales, or special events.

  • Customers will be notified in case of any unusual delays.

3. Estimated Delivery Timelines

  • Standard delivery usually takes 5-7 business days from the date of dispatch.

  • Delivery times may vary based on the customer’s location and courier service availability.

  • Expedited or priority shipping options, if offered, will be detailed during checkout.

4. Shipping Charges

  • Shipping charges are calculated based on the order value, delivery location, and shipping method.

  • Action Geek may offer free shipping on orders above a specified minimum purchase amount, which will be clearly mentioned on the website.

  • Shipping costs for returns or exchange shipments are addressed separately in our Return & Refund Policy.

5. Courier Partners & Logistics Handling

  • Action Geek partners with reputable courier services to handle order deliveries efficiently.

  • While we select trusted partners, delivery timelines may occasionally be affected by external factors beyond our control.

  • Customers will receive courier details and tracking information once their order ships.

6. Order Tracking Information

  • Upon dispatch, Action Geek provides tracking numbers via email or SMS.

  • Customers can track their orders on the courier partner’s website or through links provided.

  • For any discrepancies or tracking issues, customers may contact contact@actiongeek.in for assistance.

7. Delivery Attempts & Failed Deliveries

  • Couriers typically make 2-3 delivery attempts before returning the package to Action Geek.

  • If your package is undelivered due to address issues or unavailability, Action Geek will coordinate with the courier and customer to reschedule delivery.

  • Returned packages may incur additional shipping charges for redelivery.

8. Shipping Delays Due to Unforeseen Circumstances

  • Action Geek is not responsible for delays caused by natural disasters, strikes, adverse weather, pandemics, or courier disruptions.

  • We will keep customers informed of significant delays and do our best to expedite resolution.

9. Packaging & Damage During Transit

  • All products are securely packed to minimize damage risk during transit.

  • If you receive a damaged product, notify Action Geek within 3 calendar days with supporting photos.

  • Our team will assist with replacement or refund as per our Return & Refund Policy.

10. Customer Responsibilities During Delivery

  • Customers should provide accurate delivery address and contact details at the time of order.

  • Ensure availability or authorize someone to receive the package at the provided address to avoid failed deliveries.

  • Inspect the package upon receipt and report any damage immediately.

11. Shipping Support

  • For any questions or issues related to shipping, delivery, or tracking, customers can reach out to the Action Geek support team at contact@actiongeek.in.

  • We aim to respond promptly and provide the necessary assistance.

This Shipping & Delivery Policy is effective as of December 6, 2025, and is subject to updates. Please review it periodically.

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